Privacy Policy

What we collect

We only collect the information we need to respond to your enquiry and quote your job. When you fill in our quote or contact form, that typically includes:

• your name;
• your phone number;
• your email address (if you provide one);
• your suburb or the location of the job;
• details of the plumbing work you need and any message you send us.

We don't ask for sensitive information, and you don't need to create an account. If you contact us by phone or email instead of the form, we'll collect whatever details you choose to share so we can help you.

How we use it

We use your information to:

• respond to your enquiry and prepare a quote;
• contact you about your job by phone or email, whichever you prefer;
• arrange and carry out the work you've requested;
• keep records of jobs and quotes; and
• meet our legal, insurance and licensing obligations as a QBCC-licensed plumber.

We will not use your details for anything unrelated to your enquiry without your consent.

How your information is stored and sent

When you submit our form, your details are stored securely in a database and emailed to our team so we can get back to you. We use reputable third-party service providers to host this website, store form submissions and deliver our email — they process your information only to provide those services to us, and may store data on secure servers located in Australia or overseas.

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission or storage is ever completely secure, but we work to keep your details safe and only retain them for as long as we need them for the purposes above or as required by law.

We don't sell your data

We do not sell, rent or trade your personal information. We only share it where it's necessary to do the job — for example with our service providers listed above, or where we're required to by law. We don't send marketing you haven't asked for, and if we ever do email you updates you can opt out at any time.

Cookies and website analytics

This website may use basic cookies and privacy-friendly analytics to understand how visitors use the site so we can improve it. This information is aggregated and doesn't identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.

Accessing or correcting your information

You have the right to ask what personal information we hold about you, to have it corrected if it's wrong, or to ask us to delete it where we're not required to keep it. Just contact us using the details below and we'll help. If you have a concern about how we've handled your information, please raise it with us first — we'll do our best to sort it out. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

If you have any questions about this policy or your personal information, get in touch:

• Email: admin@henselinplumbing.com
• Phone: 0403 281 996

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the “last updated” date shown at the top.